Pioneering On-Hold Audio Since 2001
Combining creative broadcast excellence with proprietary cloud technology to make on-hold marketing dynamic, automated, and fun.
Allan Rhodes
Founder / CEO & USAF Veteran
"In late 2000, it became apparent to me that a customer-focused company philosophy could benefit from new technology developments and enable a much higher level of service delivery than had historically been the case in the on-hold messaging industry."
Behind-the-scenes automation of on-hold message production and delivery could streamline the entire process while putting control directly in the hands of the users. By making the production process quick, easy, and engaging, On Hold Media Group has built enduring customer loyalty across diverse industries nationwide.
On January 2nd of 2001, Allan partnered with development leaders to launch the Production Wizard™. Over two decades of ongoing innovation transformed that single-production tool into today’s robust Shuffle 4™ CMS platform, delivering scheduled, multi-location audio marketing to hundreds of thousands of listeners daily.
Trusted by Enterprise Brands & Industry Associations
On Hold Media Group delivers bespoke audio productions for single-location professional practices to national corporations, including Sonesta Collection Hospitality, Konica Minolta, TricorBraun, Baylor Healthcare, and RADnet.
Company Heritage & Background
On-Hold Media Group has become the standard for the on-hold industry as a result of a solid history of firsts and numerous company milestones, including:
- 2001 – Launched the Production Wizard website: www.onholdwizard.com, industry's first on-hold message CMS or Content Management System in the cloud (before this was referred to as the "Cloud"). Implemented WizDispatcher, industry's first automated on-hold message delivery system via dial-up.
- 2002 – Began designing and testing the WizPlayer 2400, the industry's first Internet-connected on-hold message playback device.
- 2003 – First production run of WizPlayer 2400 units (made in Richardson, Texas). Installed initial shipments.
- 2004 – WizPlayer 2400 approved by McAfee Internet Security for all of their U.S. and International offices.
- 2005 – WizPC Player announced with free 10-day Trial.
- 2007 – Released Production Wizard 3.0™: Single-page control panel streamlined production creation process, allowing more flexibility and less time to create new productions.
- 2008 – Added capabilities to address the growth in VoIP telephony with automated mixing of MOH files and email notification of completed production availability.
- 2009 – Continued to add user-friendly features to Production Wizard 3.0™, to enhance ease of use and enjoyment of the production process, including Branch Dedicated Scripts and custom music boxes.
- 2010 – Reached: 1,500 customer locations and 50,000 individual scripts generated.
- 2011 – Celebrated our 10th anniversary. Launched the Shuffle™ CMS – Content Management System.
- 2013 – Integrated Neltech’s iLink LCD playback device into the Shuffle™ CMS.
- 2015 – Launched Shuffle3™. Moved our studio headquarters to Hall Office Park, Frisco, TX.
- 2016 – Crossed the 85,000 individual script milestone.
- 2017 – Launched new, updated website design.
- 2018 – Passed the 100,000 individual script plateau.
- 2019 – Delivered our 400,000th production. Launched quarterly Product Showcases for supplier customers in 5 industries. Launched quarterly marketing updates for all customers. Became Preferred Partner of IMARK Plumbing, LPG, and AD Gypsum Supply.
- 2020 – Developed the quicker, easier Shuffle Xpress™ mode.
- 2021 – Introduced our ReFresh-It program to keep your content timely and relevant with ease.
- 2022 – Delivered our 500,000th On-Hold Production.
- 2023 – Entered our 23rd Year.