Why OHMG Created the Production Wizard™

Prior to creating the first version of The Production Wizard in March of 2001, On Hold Media Group (OHMG) had realized a need to streamline the on-hold message production process. At that time production and delivery averaged two weeks throughout the industry.

As OHMG witnessed the emergence of the dot com phenomenon and began to see website addresses showing up almost everywhere, the concept of using the internet as a vehicle for clients to create, manage, and receive delivery of their on-hold messages was born.

The Production Wizard Advantage

Imagine being able to log onto a website and remotely update your on-hold message anywhere in the world in a matter of minutes? This was OHMG’s goal. This was accomplished with the launch of The Production Wizard in March of 2001.

Over the past nine years, OHMG has continued to improve the production experience by advancing the process as a result of client suggestions and feedback.

Whether your company has one location, or hundreds of locations, The Production Wizard gives you the ability to manage everything right from you own desktop!

We Give You The Competitive Edge

While your competitors are delivering Dead Air, Radio Static and Boring Music to their clients, you can deliver a positive and powerful message about your company, your new and exciting products and services, upcoming special events, promotions, and breaking news.

With the ease of The Production Wizard, you will be able to keep your competitive edge by updating your on-hold message as often as you like. And your clients and prospects will never have to hear the same "old" message for weeks, or months at a time because The Production Wizard is fast, fun and easy to use.

The Easiest Way to Increase Your Bottom Line

On-hold messaging has always been the most cost effective form of advertising. Why? Because having the ability to manage your on-hold messages for a few dollars a day makes it so affordable.

"It's like having my own radio station and I get to advertise my company 24/7" -B. Wilson, CA

While other companies may still be in the dark ages with Dead Air, the Radio or Music, you’ll be announcing new products before they hit the shelf and ringing up sales.

We are often told that our clients have a loyal customer base… and they just need to find affordable ways to get the word out and let their customers know about their new products.

Our Production Wizard will go to work building your bottom line for pennies an hour… who else do you know who can do all of this for you?

You know our history, you know the facts, and now you know how The Production Wizard can increase your bottom line. What is your decision?

Before You Decide, Know the Facts

You've worked hard to build your customer base. You focus your efforts on superior customer service and you pay attention to "the details"... or have you?

7 out of 10 calls are placed on-hold for an average of 45 seconds. During this on-hold time what message are you delivering to your clients?

52% of all callers placed on-hold with "Dead Air" will hang up within 60 seconds, while only 2% of callers placed on-hold will hang up while listening to a professional message with tasteful music!

On average 16% of callers make a purchase decision based on product information they learned of while on-hold.

"Woody's Landscape has used On-Hold Media Group for approximately eight years now. It's such a comfort to know that when you can't get to the customers' requests fast enough, they're hearing about the company specials and upcoming promotions. It has certainly been a blessing for our business and the customers really like it too."

Our team of creative writers and account mangers take the time to listen to your ideas and produce them quickly – helping keep contact with your callers even when you can’t be there right away. From specials and promotions to upcoming events and friendly reminders, we're here to create a better customer service experience. And you don’t have to stick with the usual. Just give us a call, and we'll brainstorm with you. We'll work with you to make certain you're getting the most from our service.

"The staff at On-Hold Media Group are always looking out for our needs, and most of the time they’ll write a script for our promotions before we get around to it."

We enjoy taking a pro-active approach. If you have newsletters – we’ll read them and search for ideas. Got flyers? We'll find them and start writing immediately. We take all the necessary steps to ensure your company is represented in the best possible way. We're an extension of your marketing and sales team.

And by monitoring your productions and custom script requests, we can help you build your personal libraries to better target your callers. We take notice of what kinds of spots you play and how often you use them – allowing us to create an on-hold experience that suits your customers' needs. By keeping up with production trends and continuing to learn about your world, we can help you increase revenue.

It's that time of the year. We're in the thick of the holiday season. So take a moment and explore our music library, where you’ll find a variety of seasonal music to compliment your specials and greetings. And our bonus libraries are stuffed with holiday hours and trivia spots.

"We appreciate all their help. We highly recommend On Hold Wizard for your business."

We'd like to thank Cheryl for her eight years of enthusiasm and business. And we appreciate the opportunity to help her company. As we move toward a new year, On-Hold Media Group promises to continue delivering the same high level of customer service you've come to expect.