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As we celebrate our 21st anniversary, On-hold Media Group believes more strongly than ever in the power of on-hold messaging, having delivered over 100,000 on-hold messages nationwide. Since launching our company in January, 2001, we have focused on efforts toward the continual advancement of The Shuffle, our online Content Management System. This effort gives our customers the most user-friendly, automated, web-based experience for producing and delivering new on-hold messages with intuitive impact!

We understand that most advertising mediums cast a wide net with hopes to catch a few readers or viewers as they randomly pass by. But On-hold Media Group provides a distinct difference - a targeted direct connection to your existing and potential customers with each call to your business or professional practice, One Caller At A Time. With On-hold Media Group you will always have the opportunity to inform your callers about new products and services, and remind them of the benefits they'll realize from their valued relationship with you.

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Why On-Hold Media Group?

On-Hold Media Group has invested over 21 years creating the most advanced "Content Management System" (CMS) technology to deliver a highly scalable, user-friendly experience, message production and delivery system.

Our professional writers and voice talent assure that the on-hold content your callers hear will deliver maximum effectiveness to insure desired results.

We maintain relationships with hundreds of industry professionals to provide economies of scale and unsurpassed product/service-focused content.

New Shuffle™ Technology

  • The On-Hold Shuffle™ system automatically creates future on-hold messages from a playlist you create in just minutes online.
  • Select scripts from your libraries to create your playlist. Designate Priority scripts, and start/end dates if needed.
  • Audition and add as many music tracks as you like from nearly 300 selections
  • Enjoy automatic production updates weekly, bi-weekly, or monthly.
  • Fresh ideas—fresh sounds. Shuffle makes it happen!

Why On-Hold Marketing?

  • It's the most cost-effective form of advertising.
  • It provides an affordable solution to announce company information and products.
  • 7 out of 10 callers are placed on-hold. After 60 seconds, over half of those will hang up on "dead air." On-Hold Media Group's professional messages reduce that to just 2%.
  • 34% of callers who hang up will NOT call back
  • On-hold messaging increases the amount of time callers are willing to spend on hold 15-35%
  • Increase revenue potential - Click here to see for yourself

Success Stories

"Allan, I just wanted you to know that David Crandell did an excellent job of fixing our "on-hold" problem. First of all, he telephoned to confirm our telephone numbers in order to troubleshoot the problem and then followed up with an e-mail to let me know that all was working properly. I thought you should know how well your employee is doing in the customer service area. Thanks again for your prompt response to our problem."

Heather McFadden

Collin Air Conditioning & Heating

"Working with the staff at is always a pleasant experience. Their attention to detail, immediate response and willingness to help answer our questions is a great reminder of how quality customer service should be. has also been a tremendous asset to our company in helping to get out information to our customers about our current stock, as well as new and innovative products we continually add to our inventory.

In fact, I personally look forward to many years of business with and interacting with their terrific staff. "

Tom Villeneuve
Wholesale Building Products (G. Proulx)

"Silverado has featured some of its less known services on the on-hold message. As a result, we have several examples of customers hearing about them while being on hold, and buying them as a result. That alone has made the on hold system more valuable to use and has paid for itself as well.

I have found working with On-Hold Media Group both easy and enjoyable. The production wizard makes changes a breeze. With 33 locations, ensuring that messages are fresh, background music is changed regularly and new locations are up and running quickly are all quite simple using the wizard. The staff at On-Hold Media Group are all a pleasure to work with and always willing to lend a hand when needed. Overall an A+ experience."

Mark Mostow
Senior Vice President, Sales and Marketing
Silverado Senior Living

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