Why OHMG Created the Production Wizard

Prior to creating the first version of The Production Wizard in March of 2001, On Hold Media Group (OHMG) had realized a need to streamline the on-hold message production process. At that time production and delivery averaged two weeks throughout the industry.

As OHMG witnessed the emergence of the dot com phenomenon and began to see website addresses showing up almost everywhere, the concept of using the internet as a vehicle for clients to create, manage, and receive delivery of their on-hold messages was born.

The Production Wizard Advantage

Imagine being able to log onto a website and remotely update your on-hold message anywhere in the world in a matter of minutes? This was OHMG’s goal. This was accomplished with the launch of The Production Wizard in March of 2001.

Over the past nine years, OHMG has continued to improve the production experience by advancing the process as a result of client suggestions and feedback.

Whether your company has one location, or hundreds locations, The Production Wizard gives you the ability to manage everything right from you own desktop!

We Give You The Competitive Edge

While your competitors are delivering Dead Air, Radio Static and Boring Music to their clients, you can deliver a positive and powerful message about your company, your new and exciting products and services, upcoming special events, promotions, and breaking news.

With the ease of The Production Wizard, you will be able to keep your competitive edge by updating your on-hold message as often as you like. And your clients and prospects will never have to hear the same "old" message for weeks, or months at a time because The Production Wizard is fast, fun and easy to use.

The Easiest Way to Increase Your Bottom Line

On-hold messaging has always been the most cost effective form of advertising. Why? Because having the ability to manage your on-hold messages for a few dollars a day makes it so affordable.

"It's like having my own radio station and I get to advertise my company 24/7" -B. Wilson, CA

While other companies may still be in the dark ages with Dead Air, the Radio or Music, you’ll be announcing new products before they hit the shelf and ringing up sales.

We are often told that our clients have a loyal customer base… and they just need to find affordable ways to get the word out and let their customers know about their new products.

Our Production Wizard will go to work building your bottom line for pennies an hour… who else do you know who can do all of this for you?

You know our history, you know the facts, and now you know how The Production Wizard can increase your bottom line. What is your decision?

Before You Decide, Know the Facts

You've worked hard to build your customer base. You focus your efforts on superior customer service and you pay attention to "the details"... or have you?

7 out of 10 calls are placed on-hold for an average of 45 seconds. During this on-hold time what message are you delivering to your clients?

52% of all callers placed on-hold with "Dead Air" will hang up within 60 seconds, while only 2% of callers placed on-hold will hang up while listening to a professional message with tasteful music!

On average 16% of callers make a purchase decision based on product information they learned of while on-hold.

"All I know is when I need something, you guys are right on top of it," Michelle said.

As soon as our team receives your custom requests, we begin crafting a script that's informational and engaging. And once we’re finished, we send it back for approval – we take the extra steps to ensure that what’s playing on your phones accurately represents your company's goals and values.

"Whether I need a new script written or need changes made to one that has already been produced, you all have always gone above and beyond."

Keeping your custom library fresh is important. It helps promote current products and survices while keeping your callers interested. That's why we take the time to search for outdated scripts and re-edit them. And if we notice you haven’t created a new production in some time, your Account Manager will notify you and make the changes if needed.

"Although we don't leave our members on hold for extended periods of time, they receive a wealth of information when they're on hold. For some, this is the only way they hear about our events and services. We couldn't do it without you."

For years, Michelle and NACM Southwest have taken full advantage of our exceptional customer service and talented writers. And we'd like to thank her and NACM Southwest for their loyalty and support.