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The Production Wizard Advantage
Imagine being able to log onto a website and remotely update your on-hold message anywhere in the world in a matter of minutes? This was OHMG’s goal. This was accomplished with the launch of The Production Wizard in March of 2001.
Over the past nine years, OHMG has continued to improve the production experience by advancing the process as a result of client suggestions and feedback.
Whether your company has one location, or hundreds locations, The Production Wizard gives you the ability to manage everything right from you own desktop!
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The Easiest Way to Increase Your Bottom Line
On-hold messaging has always been the most cost effective form of advertising. Why? Because having the ability to manage your on-hold messages for a few dollars a day makes it so affordable.
"It's like having my own radio station and I get to advertise my company 24/7" -B. Wilson, CA
While other companies may still be in the dark ages with Dead Air, the Radio or Music, you’ll be announcing new products before they hit the shelf and ringing up sales.
We are often told that our clients have a loyal customer base… and they just need to find affordable ways to get the word out and let their customers know about their new products.
Our Production Wizard will go to work building your bottom line for pennies an hour… who else do you know who can do all of this for you?
You know our history, you know the facts, and now you know how The Production Wizard can increase your bottom line. What is your decision?
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Before You Decide, Know the Facts
You've worked hard to build your customer base. You focus your efforts on superior customer service and you pay attention to "the details"... or have you?
7 out of 10 calls are placed on-hold for an average of 45 seconds. During this on-hold time what message are you delivering to your clients?
52% of all callers placed on-hold with "Dead Air" will hang up within 60 seconds, while only 2% of callers placed on-hold will hang up while listening to a professional message with tasteful music!
On average 16% of callers make a purchase decision based on product information they learned of while on-hold.
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Testimonial
Michelle Taylor, Accounts Receivable
DALLAS, TX - When you want it and how you want it – that's how OnHold Media Group approaches customer service. Just ask Michelle Taylor of NACM Southwest.
"All I know is when I need something, you guys are right on top of it," Michelle said.
As soon as our team receives your custom requests, we begin crafting a script that's informational and engaging. And once we’re finished, we send it back for approval – we take the extra steps to ensure that what’s playing on your phones accurately represents your company's goals and values.
"Whether I need a new script written or need changes made to one that has already been produced, you all have always gone above and beyond."
Keeping your custom library fresh is important. It helps promote current products and survices while keeping your callers interested. That's why we take the time to search for outdated scripts and re-edit them. And if we notice you haven’t created a new production in some time, your Account Manager will notify you and make the changes if needed.
"Although we don't leave our members on hold for extended periods of time, they receive a wealth of information when they're on hold. For some, this is the only way they hear about our events and services. We couldn't do it without you."
For years, Michelle and NACM Southwest have taken full advantage of our exceptional customer service and talented writers. And we'd like to thank her and NACM Southwest for their loyalty and support.
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