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OnHoldWizard Knowledge Base
For the lastest on
OnHoldWizard.com
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News Center
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| Technology |
| Q: Do I need a dedicated line or connection to use Production Wizard? |
| A: Any dial-up or LAN Internet connection in addition to a web browser (i.e.: Internet Explorer) will allow you to use the Production Wizard. |
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| Technology |
| Q: What makes the Production Wizard's new technology such an advancement over the existing technology? |
| A: There are many benefits to the Production Wizard's new technology. The primary benefits are: Delivery Speed (10 minutes), Script Inventory (you can always view your entire custom library of on-hold material), DataBase Management (complete reporting of material useage), and Ease of Use. |
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| Technology |
| Q: Why is the Production Wizard's website so fast? |
| A: The Production Wizard's website has been written in ColdFusion. This results in lightning fast web-page display. |
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| Technology |
| Q: How long does it take to get the equipment installed? |
| A: Usually about 30 to 45 minutes. |
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| Technology |
| Q: What type of equipment is used and who is the manufacturer? |
| A: The equipment type is a digital to digital remote downloadable unit manufactured by Premier Technologies. Our opinion is that Premier Technologies is the most reliable manufacture of on-hold equipment in North America. |
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| Technology |
| Q: How long is the equipment warranty? |
| A: Premier Technologies issues a standard 36 month warranty. This warranty is extended by On Hold Media Group as long as the equipment is being serviced by OHMG. |
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| Technology |
| Q: “What kind of telephone system do I need to be able to use the Production Wizard?” |
| A: Almost every dedicated phone system will work, as long as it has a Music On Hold (“MOH”) port or an option card The most common phone system is called a KSU, Key-System-Unit, which generally has three or more incoming lines and several extensions. The MOH port is usually located within the "main equipment case/box" where all your phone lines connect. A PBX system is similar, but typically found at much larger facilities such as hotels, hospitals, or other location with many extensions and outside lines. Without exception, PBX systems accomodate messages on hold.
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| Technology |
| Q: How do these messages reach my office? |
| A: Our on-hold digital playback device normally shares an existing analog fax line (the fax machine will not “know” it is there). We deliver your on-hold production through this line, which normally takes about 10 minutes. Most of our clients schedule their production updates to occur during non-business hours so even this brief use of the line does not interfere with daytime fax traffic.
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Copyright 2001-2010 On Hold Media Group, Inc.
OnHoldWizard™ and the Production Wizard™ are trademarks of On Hold Media Group
Hosted by: www.dataontheweb.com
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